Privacy Policy

Last Updated: August 2026

At PetOutletPro (“PetOutletPro,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, subscribe to marketing communications, contact us, or otherwise interact with PetOutletPro.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment and transaction information
• Order and purchase details
• Customer service inquiries and communications
• Newsletter and marketing subscription preferences
• Information you provide through forms, reviews, surveys, or other interactions with our website

Payment information may be processed by Shopify, payment processors, or other authorized payment service providers. PetOutletPro does not necessarily receive or store complete payment card details.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address
• Browser type and settings
• Device type and identifiers
• Operating system
• Pages viewed and website interactions
• Referring websites or sources
• Shopping and browsing activity
• Approximate location derived from your device or IP address
• Cookie identifiers and similar technologies

This information may be collected by PetOutletPro, Shopify, and service providers that support our website, analytics, advertising, security, and other business operations.

How We Use Your Information

We may use personal information to:

• Process, fulfill, and manage orders
• Process payments and transactions
• Provide order confirmations, shipping updates, and other transactional communications
• Provide customer service and respond to inquiries
• Manage returns, refunds, exchanges, and cancellations
• Maintain and improve our website, products, and services
• Personalize your shopping experience
• Maintain website security and detect or prevent fraud, abuse, or unauthorized activity
• Analyze website performance and customer interactions
• Measure the effectiveness of advertising and marketing
• Send marketing emails and promotional communications when permitted or when you have opted in
• Comply with applicable legal, tax, regulatory, and contractual obligations
• Establish, exercise, or defend legal claims
• Protect the rights, property, and safety of PetOutletPro, our customers, and others

Shopify and Our Online Store

Our online store is hosted and supported by Shopify. Shopify provides technology that enables us to operate our online store, process transactions, and provide services to customers.

When you interact with our store, Shopify may collect and process personal information in accordance with its own privacy practices and the services it provides to merchants and customers.

Certain Shopify features may also involve the use of information for analytics, fraud prevention, personalization, advertising, or other services, depending on the features and privacy settings applicable to our store.

Order Fulfillment

Orders placed through PetOutletPro may be processed or fulfilled through third-party fulfillment providers, suppliers, warehouses, carriers, and logistics partners.

These providers may include Amazon Multi-Channel Fulfillment (MCF) and other fulfillment or logistics providers.

We may provide these parties with information reasonably necessary to process, fulfill, ship, track, and deliver your order, such as your name, shipping address, contact information, order details, and other information required for fulfillment.

Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you:

• Product updates
• Special offers
• Promotional campaigns
• Store news
• Pet care tips and educational content

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, or messages concerning your account or purchases.

Cookies and Similar Technologies

PetOutletPro, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies to:

• Operate and secure the website
• Remember your preferences
• Maintain shopping cart and checkout functionality
• Understand how visitors use our website
• Analyze website performance
• Improve the customer experience
• Measure marketing and advertising effectiveness
• Personalize content or advertising where applicable
• Detect fraud and protect our website and customers

Depending on your location and applicable law, you may have choices regarding certain cookies, advertising technologies, or uses of personal information.

You may also be able to manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of our website.

How We Disclose Personal Information

We may disclose personal information to service providers and other parties that help us operate our business, including:

• Shopify
• Payment processors and financial service providers
• Shipping carriers and fulfillment providers
• Suppliers and warehouses
• Email and marketing service providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Technology and website service providers
• Professional advisers and other service providers

These parties may process information according to their role, contractual obligations, applicable law, and their own privacy practices where applicable.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our agreements, protect our legal rights, prevent fraud or misuse, or protect the rights and safety of our customers or others.

If PetOutletPro is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Sale, Sharing, and Targeted Advertising

PetOutletPro does not sell personal information for money in the traditional sense.

However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” broadly. Some uses of cookies, advertising technologies, analytics services, or information shared with advertising partners may fall within these definitions under applicable law.

Where required, we provide eligible customers with choices or opt-out rights concerning these activities. Available privacy choices may be provided through our website's privacy settings, cookie controls, privacy request mechanisms, or other methods required by applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet, electronic storage, or security system is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal, accounting, tax, or regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child in circumstances prohibited by applicable law, we will take appropriate steps to address the information as required.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain information about how your personal information is used or disclosed
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Opt out of certain sales, sharing, or targeted advertising where applicable
• Exercise other privacy rights provided by applicable law

These rights are not absolute and may be subject to exceptions or verification requirements.

To submit a privacy request, please contact us using the information in the Contact Us section below or use any privacy request tools made available through our website.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

PetOutletPro is not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

International Processing

Some of our service providers, technology providers, fulfillment partners, or other business partners may process information in locations outside the state, province, or country where you live.

Where applicable, personal information may therefore be transferred to or processed in other jurisdictions, subject to applicable legal requirements and safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, legal requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

PetOutletPro
Email: support@petoutletpro.com
Website: petoutletpro.com