Return & Refund Policy

Last updated: August 2026

We want you to be satisfied with your purchase from PetOutletPro. Because our products may be fulfilled by different fulfillment partners, suppliers, third-party logistics providers, and warehouses, return instructions may vary by product and fulfillment location.

Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, an item must generally be unused, in its original condition, and in the original packaging, unless the item was received damaged, defective, or incorrect.

Some products may have different return requirements or may not be eligible for return due to product type, hygiene, health, safety, manufacturer, customization, or fulfillment-partner restrictions. Where applicable, additional restrictions will be stated on the product page or communicated during the return process.

Return Process

To request a return, please contact us at support@petoutletpro.com before sending any item back.

Please include your order number and reason for the return. If applicable, we may request photos or other information to help us review your request.

Once your return request is reviewed, we will provide the appropriate return instructions based on the product, fulfillment location, and fulfillment partner responsible for the order.

Depending on the product and fulfillment method, the return may be handled through a fulfillment partner, supplier, warehouse, or directly through PetOutletPro.

Do not send a return to an address shown on the original package unless PetOutletPro has specifically instructed you to do so. The original shipping address or fulfillment-center address may not be an authorized return location. Unauthorized returns may not be accepted or may delay your refund.

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return, the product, and the applicable fulfillment partner.

If a return is due to a damaged, defective, or incorrect item, PetOutletPro will provide instructions for resolving the issue.

For returns made for other reasons, such as a change of mind, the customer may be responsible for return shipping costs unless otherwise stated in the return instructions provided by PetOutletPro.

Any applicable return shipping charges or deductions will be communicated before the return is completed.

Refunds

Once an eligible return has been received and, when required, inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow several business days for the refund to appear after it has been processed. The time required for funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Original shipping charges may not be refundable unless required by law or unless the return results from a damaged, defective, incorrect item, or another error associated with the order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery at support@petoutletpro.com.

Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable.

We will review the issue and provide the appropriate resolution, which may include a replacement, refund, return instructions, or another available remedy depending on the product and fulfillment partner.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, health, safety, product condition, customization, manufacturer restrictions, or other applicable requirements.

Non-returnable items may include products that have been used, opened, altered, damaged after delivery, or returned without required packaging, unless the product was received damaged, defective, or incorrect.

Where applicable, additional return restrictions will be stated on the product page or communicated during the return process.

Multiple-Item Orders

If your order contains products fulfilled from different locations, each item may have different return instructions and may need to be returned separately.

Please follow the return instructions provided for each product. Do not combine returns from different fulfillment locations unless PetOutletPro specifically instructs you to do so.

Exchanges

Exchange availability may depend on the product, inventory availability, and fulfillment partner.

Please contact us before returning an item if you would like to request an exchange.

In some cases, the most efficient process may be to return the original item for a refund and place a new order.

Cancellations and Order Changes

Because orders may be sent to a fulfillment partner shortly after payment is confirmed, we cannot guarantee that an order can be changed or canceled after it has entered the fulfillment process.

If you need to request a cancellation or change, please contact us as soon as possible at support@petoutletpro.com.

If the order can no longer be canceled because fulfillment or shipment has begun, you may request an eligible return after delivery in accordance with this policy.

Different Products and Fulfillment Locations

PetOutletPro may use multiple fulfillment partners, suppliers, warehouses, and third-party logistics providers to fulfill orders.

Return addresses, procedures, shipping methods, processing times, and other return requirements may therefore differ depending on the product and fulfillment location.

PetOutletPro will provide the appropriate return instructions after reviewing your request. Always follow the return instructions provided by PetOutletPro rather than returning an item directly to the address printed on the package.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

Contact Us

For questions about returns, refunds, damaged or incorrect items, exchanges, or cancellations, please contact:

PetOutletPro
Email: support@petoutletpro.com