Shipping policy
Shipping Policy
Last updated: August 2026
At PetOutletPro, we are committed to providing a smooth and reliable delivery experience. Shipping options, costs, and delivery times may vary depending on the product, destination, inventory availability, and fulfillment location.
Order Processing
Orders are typically processed within 1–2 business days after payment is received. Processing times may vary during holidays, peak periods, periods of high demand, or due to product availability.
Business days generally exclude weekends and applicable holidays.
Shipping Times
Estimated delivery times vary depending on the product, destination, shipping method, inventory availability, and fulfillment location.
For eligible products:
Standard Shipping: Generally estimated at 3–5 business days after processing.
Express Shipping: Generally estimated at 2 business days after processing, where available.
Some products may have different processing or delivery timeframes. Available shipping options and estimated delivery information for your order will be displayed at checkout when applicable.
Delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, high shipping volumes, and other circumstances outside our control may affect delivery.
Shipping Costs
PetOutletPro offers free Standard Shipping on qualifying orders of $35 or more.
For eligible orders that do not qualify for free shipping:
Standard Shipping: Generally $8
Express Shipping: Generally $15, where available
Shipping rates may vary for certain products depending on the product, shipping destination, fulfillment location, or available shipping method.
The final shipping options and charges applicable to your order will be displayed at checkout before you complete your purchase.
Fulfillment & Delivery
Orders may be fulfilled from different warehouses or fulfillment locations depending on product availability and the delivery destination.
If your order contains multiple items, the items may be shipped separately and may arrive at different times. You may receive separate tracking information for individual shipments.
Processing times, shipping methods, shipping costs, and delivery estimates may vary by product and fulfillment location.
Shipping Delays
Occasionally, shipments may be delayed due to carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside our control.
If your shipment experiences an unexpected delay, please refer to the tracking information provided with your order for the latest available delivery status.
Order Tracking
Tracking information will be provided when available after your order has shipped.
Please allow time for the carrier's tracking system to update after your shipment has been processed. In some cases, tracking information may not become active immediately after you receive your shipping confirmation.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
PetOutletPro is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
Multiple Shipments
Orders containing multiple products may be fulfilled from different locations. As a result, your order may arrive in more than one package and on different delivery dates.
Receiving part of your order separately does not necessarily mean that other items are missing. Additional tracking information may be provided as the remaining items are shipped.
Contact Us
If you have questions about shipping, tracking, or the delivery of your order, please contact us at: